Privacy Policy
Last Updated: August 21, 2026
At GrafiFiles, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how GrafiFiles collects, uses, stores, protects, and shares information when you visit our website, create an account, purchase or download digital products, contact us, or use our services.
By using GrafiFiles, you acknowledge that you have read and understood this Privacy Policy.
1. About GrafiFiles
GrafiFiles is a digital creative-resource platform providing digital files, templates, graphics, fonts, mockups, design resources, and related services.
Location: Nabarangpur, Odisha, India
Email: grafifiles26@gmail.com
Contact: +91 93480 32492
2. Information We Collect
Depending on how you use GrafiFiles, we may collect the following information.
2.1 Information You Provide
When you create an account, purchase a product, contact us, or use certain services, we may collect:
- Full name
- Email address
- Mobile/contact number
- Billing information
- Shipping information where applicable
- Account username and password
- Information provided through customer-support communications
- Product preferences and other information you voluntarily provide
We only request information that is reasonably necessary for the relevant service or purpose.
2.2 Account Information
If you create a GrafiFiles account, we may collect and maintain information necessary to manage your account, including your email address, name, login information, order history, purchased products, downloads, wishlist items, and account preferences.
2.3 Purchase and Transaction Information
When you purchase a digital product, we may collect information relating to the transaction, such as:
- Order number
- Products purchased
- Purchase date
- Transaction amount
- Payment status
- Billing details
- Download/access records
Payment card, UPI, banking, or other sensitive payment information may be processed directly by our third-party payment providers. GrafiFiles generally does not need to store complete card or banking credentials on its own servers.
2.4 Automatically Collected Information
When you visit GrafiFiles, certain technical information may be automatically collected, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate location derived from technical information
- Referring website
- Date and time of visits
- Website interactions
- Error and performance information
This information helps us operate, secure, maintain, and improve the website.
3. How We Use Your Information
We may use personal information for purposes including:
- Creating and managing user accounts
- Processing purchases
- Providing access to purchased digital products
- Maintaining download history
- Processing refunds and customer-support requests
- Communicating with customers
- Sending important service-related notifications
- Improving our website and services
- Personalizing website experiences
- Preventing fraud and unauthorized activity
- Protecting website security
- Maintaining technical systems
- Understanding website usage and performance
- Providing information about products and services where permitted
- Complying with legal and regulatory requirements
We will process personal data only for lawful purposes and in accordance with applicable law. India’s DPDP framework provides for processing personal data for lawful purposes, including with consent or certain legitimate uses.
4. Legal Basis and Consent
Where consent is required, GrafiFiles will seek consent in an appropriate manner.
Where applicable, you may have the ability to:
- Give or withdraw consent;
- Request access to your personal information;
- Request correction of inaccurate information;
- Request deletion of information where applicable;
- Raise a complaint regarding the processing of your personal data.
The DPDP Rules 2025 require notices to be clear, understandable, and to identify the personal data being processed and the purposes for processing.
5. Cookies and Similar Technologies
GrafiFiles may use cookies and similar technologies.
Cookies may be used to:
- Keep you logged in
- Remember preferences
- Maintain shopping-cart functionality
- Understand website usage
- Improve website performance
- Provide security
- Analyze traffic
- Improve marketing and user experience
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Analytics
We may use analytics services to understand how visitors use GrafiFiles.
Analytics information may include:
- Pages visited
- Time spent on pages
- Device and browser information
- Traffic sources
- General interaction patterns
Analytics data helps us understand website performance and improve the GrafiFiles experience.
7. Marketing Communications
If you choose to receive promotional communications, we may send information about:
- New products
- Free resources
- Offers
- Promotions
- Website updates
- Creative resources
- GrafiFiles news
You may unsubscribe from promotional emails using the unsubscribe option provided in the communication or by contacting us.
Service-related communications, such as order confirmations, download information, security notifications, and important account messages, may still be sent where necessary.
8. How We Share Information
GrafiFiles does not sell your personal information as a product.
We may share limited information with trusted third parties where reasonably necessary to operate the website and provide services.
These may include:
- Payment processors
- Website hosting providers
- Cloud storage providers
- Email service providers
- Analytics providers
- Security and fraud-prevention providers
- Customer-support tools
- Technology and software service providers
- Professional advisers
- Government or law-enforcement authorities where legally required
Third-party service providers may process information on our behalf and may have their own privacy policies.
9. Payment Information
Payments may be processed through third-party payment gateways.
When you make a payment, your payment information may be processed by the relevant payment provider according to its own privacy policy and security procedures.
GrafiFiles does not intend to store complete debit-card, credit-card, banking, or UPI credentials unless specifically required for a legitimate operational purpose and handled in accordance with applicable security requirements.
10. Digital Product Downloads
When you purchase a digital product, GrafiFiles may record information relating to:
- Product purchased
- Order number
- Download/access date
- Download/access status
- Account associated with the purchase
This information may be used to provide download access, prevent abuse, manage customer support, and maintain transaction records.
11. Creator and Seller Information
If GrafiFiles introduces a creator or seller marketplace, creators may provide information such as:
- Name
- Email address
- Contact information
- Profile information
- Payment/payout information
- Tax or business information where required
- Product information
Additional information may be collected where necessary to verify creators, process payouts, prevent fraud, comply with legal requirements, or operate the marketplace.
12. Information About Children
GrafiFiles is not intended to knowingly collect personal information from children in circumstances where parental or guardian consent is required.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
13. Data Security
We take reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are also responsible for keeping your account password confidential and should notify us if you suspect unauthorized access to your account.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing services
- Maintaining accounts
- Processing orders
- Maintaining financial and transaction records
- Resolving disputes
- Preventing fraud
- Complying with legal obligations
- Enforcing agreements
When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal and operational requirements.
15. Your Privacy Rights
Subject to applicable law and any conditions or limitations that may apply, you may have rights relating to your personal information, including the ability to:
- Request information about personal data we process;
- Request correction of inaccurate personal information;
- Request deletion of personal information where legally applicable;
- Withdraw consent where processing is based on consent;
- Raise a complaint regarding our processing of personal information.
Requests may be submitted using the contact information provided below.
16. Account Deletion
You may request deletion of your GrafiFiles account by contacting us.
Before deleting an account, we may need to verify your identity.
Certain information may need to be retained where required by law, necessary for legitimate business purposes, required to resolve disputes, or necessary to prevent fraud.
Deleting your account may affect your ability to access previously purchased products or account-based services, so please contact us if you need assistance before requesting deletion.
17. Third-Party Websites
GrafiFiles may contain links to third-party websites, services, social-media platforms, payment providers, or other external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
You should review the privacy policy of any third-party service before providing personal information to it.
18. Social Media
GrafiFiles may maintain profiles or pages on third-party social-media platforms.
If you interact with GrafiFiles through social media, the relevant platform may collect and process information according to its own privacy policy and terms.
19. International Data Processing
Some third-party service providers used by GrafiFiles may process or store information outside India.
Where personal information is transferred or processed outside India, GrafiFiles will take steps required under applicable law and relevant contractual or technical safeguards.
20. Data Breaches and Security Incidents
If a security incident affects personal information in a manner requiring notification under applicable law, GrafiFiles will take appropriate steps to investigate, mitigate, and provide notifications as required.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Website functionality
- Technology
- Legal requirements
- Privacy practices
The updated policy will be published on this page with a revised Last Updated date.
We encourage you to review this page periodically.
22. Contact and Privacy Requests
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a privacy-related complaint, please contact us.
GrafiFiles
Email: grafifiles26@gmail.com
Contact No.: +91 93480 32492
Address: Nabarangpur, Odisha, India
Please include enough information for us to understand and respond to your request.
23. Governing Law
This Privacy Policy shall be interpreted in accordance with the applicable laws of India.
Nothing in this Privacy Policy is intended to restrict any rights that cannot legally be restricted under applicable law.
GrafiFiles
Creative Files. Ready to Create.
This website is managed by: Monalisa Ghadia