Refund and Returns Policy

Last Updated: August 21, 2026

Thank you for choosing GrafiFiles.

GrafiFiles provides digital products such as templates, graphics, fonts, mockups, design files, backgrounds, illustrations, AI prompts, and other downloadable creative resources.

Because our products are primarily digital and downloadable, this Refund and Returns Policy explains when a refund may or may not be available.

1. Digital Products and Returns

Most GrafiFiles products are delivered digitally and can be downloaded after purchase.

Because digital products cannot be physically returned, we generally do not accept returns of digital products after the product has been downloaded or accessed, except where a refund is required under applicable law or where one of the eligible situations described below applies.

We strongly recommend reviewing the product description, preview images, file format, software compatibility, license, and included files before purchasing.

2. When You May Request a Refund

A refund may be considered in the following circumstances:

A. Technical Problem With the File

If the purchased file is corrupted, incomplete, damaged, or cannot be downloaded because of a technical issue on our side, please contact us.

We may first attempt to provide a replacement file or resolve the download problem.

If the issue cannot reasonably be resolved, a refund may be provided.

B. Product Does Not Match Its Description

If the delivered product materially differs from the product description or advertised specifications, please contact us.

We will review the issue and may provide:

• A corrected file;
• A replacement product;
• Store credit; or
• A refund, where appropriate.

C. Duplicate Payment

If you have accidentally been charged more than once for the same transaction, please contact us.

After verification, the duplicate payment may be refunded.

D. Payment Successful but Product Not Delivered

If your payment was successfully completed but you did not receive access to the purchased digital product because of a technical problem, please contact us.

We will first attempt to restore your download access.

If we are unable to provide the purchased product, an appropriate refund may be considered.

E. Refund Required by Applicable Law

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable Indian law.

3. Non-Refundable Situations

A refund will generally not be provided where:

• You simply change your mind after purchasing a digital product.
• You purchased the wrong file or format after failing to review the product information.
• You purchased a product that is incompatible with software that was clearly not listed as supported.
• You no longer need the product.
• You downloaded the product and later decided not to use it.
• You purchased the product accidentally but accessed or downloaded it.
• You expected a different design or style despite the product being accurately described and previewed.
• You violated the product’s license or these Terms and Conditions.

These exclusions are subject to applicable law.

4. Before Purchasing

To reduce problems, please check the following before completing your purchase:

• Product preview
• Product description
• File format
• File size
• Software/application compatibility
• Version requirements
• Number of included files
• License terms
• Personal or commercial-use restrictions

If you are unsure whether a product is suitable for your project, contact us before purchasing.

5. How to Request a Refund

To request a refund, contact:

Email: grafifiles26@gmail.com

Please include:

• Your full name
• Order number
• Email address used for the purchase
• Product name
• Date of purchase
• Reason for the refund request
• Description of the problem
• Screenshots or other supporting information, if applicable

Providing complete information helps us review your request faster.

6. Refund Request Period

Unless a different period is required by applicable law or specifically stated for a product, please contact us within 7 days of purchase for problems relating to a digital product.

For technical download problems, we encourage you to contact us as soon as you notice the issue.

7. Refund Review

After receiving your request, GrafiFiles may review:

• The order information;
• Payment status;
• Download/access records;
• Product information;
• The reported technical issue;
• Supporting evidence provided by you.

We may contact you for additional information if necessary.

Refund approval is determined after reviewing the individual circumstances and applicable law.

8. Replacement Before Refund

Where practical, GrafiFiles may first attempt to resolve a product problem by providing:

• A corrected file;
• A replacement download;
• A missing file;
• Updated access; or
• Technical assistance.

If the problem cannot reasonably be resolved, an eligible refund may be considered.

9. Refund Processing

If a refund is approved, it will generally be processed through the original payment method where possible.

The time required for the refunded amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.

GrafiFiles does not control the processing time of third-party financial institutions.

10. Downloaded Products

Downloading a digital product does not automatically make every refund request invalid.

However, because digital files cannot be physically returned, we may consider whether the product has already been downloaded or accessed when reviewing a refund request.

This does not affect any rights that you may have under applicable law.

11. Unauthorised Sharing or Misuse

If a customer has shared, redistributed, resold, uploaded, or otherwise misused a purchased digital product in violation of its license, GrafiFiles may restrict the customer’s account or download access.

Any refund request associated with such misuse may be reviewed separately, subject to applicable law.

12. Free Downloads

Free products are provided without a purchase price and therefore are not eligible for monetary refunds.

If a free product is corrupted or unavailable, please contact us so that we can attempt to resolve the issue.

13. Marketplace Products

If GrafiFiles later allows independent creators to sell products through the platform, additional creator-specific refund rules may apply.

Where applicable, the product listing, creator agreement, marketplace policy, and applicable law may determine how a particular refund request is handled.

14. Changes to This Policy

GrafiFiles may update this Refund and Returns Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

Your continued use of GrafiFiles after an updated policy is published will be subject to the updated policy, to the extent permitted by applicable law.

15. Contact Us

If you have questions about this Refund and Returns Policy or need assistance with a purchase, please contact us.

GrafiFiles

Email: grafifiles26@gmail.com
Contact No.: +91 93480 32492
Address: Nabarangpur, Odisha, India

GrafiFiles

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This website is managed by: Monalisa Ghadia